Refund policy
Pilots Apparel Return Policy
Effective Date: [Insert Effective Date]
Overview
At Pilots Apparel, we strive to ensure our customers are completely satisfied with their purchases. If you are not fully satisfied, our return policy allows for easy and straightforward returns.
Eligibility for Returns
- Items must be returned within 30 days from the date of purchase.
- Items must be unworn, unwashed, and in the same condition as received.
- Items must have all original tags and packaging.
Non-Returnable Items
- Items marked as final sale.
- Gift cards.
- Custom or personalized items.
- Underwear, swimwear, and other intimate apparel.
Process for Returns
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Initiate Return:
- Contact our Customer Service at [thepilotsapparel@thepilotsapprel.shop] to initiate a return. Provide your order number and reason for return.
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Receive Return Authorization:
- You will receive a Return Authorization Number (RAN) and detailed return instructions.
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Package Your Return:
- Include the original packing slip and ensure the item is securely packaged.
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Ship Your Return:
- Send the package using a trackable shipping method to the address provided in the return instructions.
Refunds
- Refunds will be processed within 7-10 business days after we receive and inspect your return.
- Refunds will be issued to the original method of payment.
- Shipping charges are non-refundable, except in cases of a defect or error on our part.
Exchanges
- We do not offer direct exchanges. If you need a different size, color, or item, please return the original item for a refund and place a new order.
Damaged or Defective Items
- If you receive a damaged or defective item, please contact our Customer Service immediately.
- Provide photos of the damage or defect and your order details.
- We will arrange for a replacement or issue a full refund, including any shipping charges.
Return Shipping Costs
- Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
International Returns
- International customers are responsible for return shipping costs, duties, and taxes.
- Returns must comply with all applicable customs regulations.
Contact Information
For any questions or concerns regarding our return policy, please contact us at:
- Email: [thepilotsapparel@thepilotsapparel.shop]
By making a purchase with Pilots Apparel, you agree to this return policy. We reserve the right to modify this policy at any time without prior notice. For the latest version of our return policy, please visit our website at [Pilots Apparel Website].
Thank you for shopping with Pilots Apparel!